Restoration 1 emphasizes training and exceptional customer service
There’s a reason why the restoration industry is valued at over $210 billion annually: no matter where you are in the country, there are issues ranging from severe weather to aging infrastructure that continually damage homes and properties. While most home and property owners do not think about the likelihood of damage on a day-to-day basis, when a crisis occurs they have no choice but to act swiftly and hire a company to fix the problem.
Which company do they hire? In the crowded restoration industry, reputation matters. Restoration 1, the nation’s fastest growing restoration franchise, is rapidly becoming known as the industry leading brand in the matters of mold and water damage remediation, as well as fire and smoke restoration. Our reputation is the direct result of our expertise in times of crisis, and our commitment to training, remaining on top of industry certifications and exceptional customer service is what makes Restoration 1 the rising star of the industry.
“For as long as there are people living in homes with running water, there is going to be water damage,” says Gary Findley, CEO and President of Restoration 1. “It’s a problem that is unavoidable for home and property owners. Unfortunately, most home or property owners don’t realize there is a problem until it becomes a crisis. This is why the restoration industry is a recession-resistant business, because when a crisis occurs, it isn’t an option to have it fixed or not.”
Restoration 1 does not cut corners when it comes to training. Can you imagine hiring a restoration company to fix an outbreak of mold in your home and then being met with an unprofessional, unfriendly, unqualified individual whose work is suspect? Sadly, this is the reality that many home and property owners face, and it is why Restoration 1 is the brand that consumers trust.
Each of our restoration experts is fully trained and certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and the Indoor Air Quality Association (IAQA). Franchise owners are trained in how to establish themselves in business by becoming the preferred referral partner of local plumbers, home inspectors, home adjusters, insurance agents and other third-party tradespeople who have the ability to spot a problem within a home.
Because disaster can strike at any moment, Restoration 1 is available 24/7. While our franchise owners are extensively trained to skillfully navigate the insurance companies on behalf of the customer, as well as to get paid, what truly sets Restoration 1 apart from the competition is our commitment to exceptional customer service.
“It’s much more than restoring people’s homes or their business, it’s restoring people’s lives,” says Craig Nelson, owner of a Restoration 1 franchise in Nashville, Tennessee. “What this boils down to is you can really help people through some challenging times, and there’s really positive revenue streams, too.”
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