Easing customers’ minds while providing fast, effective and affordable restoration solutions help franchise owners gain trust and grow business
Image by Kevin Fambrough | The Livingston Parish News
Restoration 1 franchise owner David Hofstetter has learned how to read his customers, and how to immediately see their concerns and offer solutions. His success in that regard recently got him and his home restoration franchise written up in the local paper, and it’s why he is building a successful business.
“I walk in. I see the mold. But I try not to be an alarmist,” he said when interviewed at his Denham Springs, LA, ribbon-cutting. “When people call, they are not having too good a day. I’m there to take care of that person.”
Education key to consumer trust
Like all Restoration 1 home restoration franchise owners, Hofstetter proudly advertises what his business can do: water, fire, smoke, mold treatment. Most of his business is water- and mold-related, and so he relies on the training and support he has gotten in those areas in order to let consumers know what to expect.
“I feel it’s my duty to tell them what they face,” he said, “educating the customer to what they are dealing with and what caused it to happen.”
Seeing challenges, offering solutions
Among the problems that he has tackled as a Restoration 1 franchise owner? Here’s just a few Hofstetter recalled:
- Mold growth due to a drainage problem in an attic air-conditioning unit
- A slow leak in a toilet tank, which over two to three years created a massive mold growth
- Plumbing not reconnected after maintenance, leading to an under-house spillage that took three days to remediate
And he was able to help homeowners with all of them, thanks to what Restoration 1 can offer.
“This is the most gratifying thing I’ve ever done,” Hofstetter said. “I go to a home and I tell someone to sit down, we got this.”
Restoration 1 has doubled the size of its franchise network over the past couple of years, adding more than 150 locations and helping dozens of entrepreneurs realize their dreams of owning a business in the booming, $210 billion home-restoration industry. Those franchisees enjoy the full support of a brand that is passionately committed to their success, and that provides a service that truly helps people in times of crisis. Join Restoration 1 as we work to meet our 2019 goal of having 300 locations open throughout the country.
Learn more about becoming a Restoration 1 franchise owner
Now is the time to join the Restoration 1 family with your own franchise business. For details about the Restoration 1 franchise opportunity, download our free franchise information report. Or learn more by visiting our research pages.